Privacy Policy and Terms & Condtions
GOODS AND SERVICES
Many of our products are made to order, when orders contain more than one product, the order will be sent in one delivery once all products are ready.
Prices and availability of goods and services are subject to change. While we try and ensure that all prices on Goose & Grey are accurate, errors may occur. If we discover an error we shall inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel, and you have already paid for the goods or services, you will receive a full refund.
Stock permitting, if you order before 2pm, you should receive your order the within 3-5 working days as long as the item is in stock and being delivered to a UK mainland address. However, it should be noted this service is not guaranteed.
We offer a 14-day returns period for unused goods starting from the day after delivery.
If we have missed or sent the wrong product a claim must be made within 30 days of delivery.
We also offer a 30 day warranty for most goods starting the day after delivery.
However our warranty won’t cover items subjected to extreme use.
We do not impose a ‘re-stocking charge’ for returned goods.
The customer must take reasonable care of item that they wish to return.
Items that are returned showing signs of use will be sent back to you, without refund or exchange, unless they are proven to be faulty from the point of sale.
The customer will be responsible for any return costs.
If the goods supplied are faulty we will refund the full amount including P&P, providing the customer can conclusively prove this is a genuine circumstance.
When an order is being delivered by you are required to sign for the parcel, if you know that you will be absent during the day, Royal Mail will attempt delivery with a neighbour or hold at the local Post Office. Under no circumstances can the special delivery section of the purchase screen, be used to request the order to be left in secure locations like in the porch, shed or behind the bins. The special delivery section is strictly for instructions for the drivers if you have a narrow road, or their is a low bridge.
Please note it is not possible to exercise the right to cancel by refusing to sign for the parcel on arrival. Customers needs to exercise their right in writing or in another durable medium.
Do not refuse a delivery from the courier company as the cost involved in processing & return delivery fees amount to £15, this cost will be passed onto yourself as a customer, when it’ll be cheaper to accept the item and return via our standard returns procedures.
Please note that refunds can take up to 7 working days to appear in your account.If a request is made to change the address of an order after it is dispatched an extra charge of £9.95 may be incurred.
OUR LIABILITY
Whilst we endeavour to ensure that information on the Goose & Grey site is correct, we shall not be liable for any damages arising from the use or inability to use Goose & Grey or any information contained on it or from any action or decision taken as a result of using Goose & Grey site or any such information.
NEWSLETTERS
By purchasing with Goose & Grey you agree to receive occasional newsletters and updates via email or SMS text messages. You can easy unsubscribe by clicking the unsubscribe button at the bottom of any newsletter / update.
COOKIES ON GOOSE & GREY
To make this site function properly, we sometimes place small data files on your computer, known as cookies. Most big websites or internet service providers do this too. Cookies help the site remember your settings – preferences for how you want to view the site on your computer – so you don’t have to keep re-entering them whenever you come back to us.
Any page that has a Youtube video embedded will employ 3rd party cookies from Youtube for the purposes of accurately tracking the number of views a video has. No personal or identifiable information is collected.
We use cookies to improve the customer experience and we do not hold any personal information from visitors to our site unless a purchase or voluntary submission of information is given.
We employ 3rd party cookies from google to track general user behavior to improve your user experience. No personal or identifiable information is collected.
HOW YOU CAN CONTROL COOKIES
You can control and/or delete cookies as you wish – for details, see AboutCookies.org.
You can delete all the cookies already on your computer and you can set most browsers to block them being placed. But if you do this, you may have to manually adjust some preferences every time you visit the site.
Goose & Grey does not use cookies for any other purpose than those presented here and does not use them to collect any personal data for any other purpose.
LAW
LEGAL DISCLAIMER FOR THE USE OF THE WEBSITE
The information contained in this Site is for general guidance on matters of interest only. “Information” includes without limitation any expression of opinion, projection, estimate or forecast. The information on this Site is provided on the basis that Goose & Grey are not herein providing professional advice or services and your access to this site (other than to read this disclaimer) is permitted on the basis that you agree to this.
It is your responsibility to evaluate the accuracy, completeness or usefulness of any information available on or from this Site and to seek professional advice where appropriate. While we have made reasonable attempts to ensure that the information contained in this Site has been obtained from reliable sources, Goose & Grey is not responsible for any errors or omissions. Except to the extent any applicable law makes the following provisions void or unenforceable, all information in this Site is provided “as is”, with no guarantee of completeness, accuracy, timeliness or of the results obtained from the use of such information, and without warranty of any kind, express or implied, including, but not limited to warranties of performance, merchantability and fitness for a particular purpose. In no event will Goose & Grey be liable to you or anyone else for any decision made or action taken in reliance on the information in this Site or for any direct or indirect, special or other damages, even if the possibility of such damages has been specifically advised or ought to have been anticipated. Certain links in this Site connect to other Web Sites maintained by third parties over whom Goose & Grey has no control. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties are those of the respective authors, publishers or distributors and not of Goose & Grey.
All trademarks appearing on this Site are the property of their respective owners. Except where copyright is otherwise acknowledged, all information on this Site is © Goose & Grey. All rights reserved. EO&E.
For any questions, requests of permission to use material contained on this website contact patch@Goose & Grey
LEGAL DISCLAIMER FOR ALL PRODUCTS SOLD VIA GOOSE & GREY
Where there is a risk involved in using the products sold by Goose & Grey. it is strongly recommended that proper precautions are taken at all times when using the products sold.
All persons who use/wear products sold by Goose & Grey do so at their own risk and accept full liability of any consequences.
Goose & Grey and their owners/officers/directors/employees or representatives will not be held liable for any injury, accident, death, property damage or incidental or consequential damages arising out of the use of products sold. You also agree to assume and accept all risks of serious bodily injury arising from the use of any products sold.
Customers are responsible for checking and maintaining the safety of products before use.
We reserve the right to cancel any order up to the point of delivery.